FAQ / Frequently Asked Questions

1/ Paper book orders


How to place an order on librairiemedicale.com?

Select book found in:

  1. Our search engine results
  2. Our page Books and e-books

Add book to cart

Select country of delivery and delivery mode

Submit order

Log in or create an account

Submit / Fill in your personal information

Choose payment mode

What are the means of payment?

Payment is made in accordance with the payment methods displayed on the payment page of the site and in euros (€).

Payment can be made:

  1. By credit card (Credit Card, VISA, MasterCard, Maestro, e-credit card) via our secure server
  2. By cheque, made out in euros (€) and payable to John Libbey Eurotext: 30 rue Berthollet, Bâtiment A, 94110 Arcueil, France. Votre règlement devra être accompagné de votre formulaire de commande
  3. By administrative order: an official order form will be needed. Contact us for any request for a quote or pro-forma invoice
  4. By wire transfer : contact us for bank details

What are the delivery methods and costs?

We offer you delivery methods adapted to your needs: at home, at your workplace, at a post office relay or at a local withdrawal point (depending on the areas covered).

Delivery costs are calculated as fairly as possible, depending on the location of delivery.

Estimate your delivery costs by consulting our price list

Deliveries abroad are your responsibility. We recommend that you check with the local authorities in charge to find out about the specific formalities involved in importing these items into your country. Any customs fees or local taxes are at your expense (see Price section in our General terms and conditions of sale).

When will I receive my order?

If your order is placed on our site before 12pm on a working day, it is processed and shipped within a maximum of 24 hours. The deadlines given to you are for information only and depend on the payment mode, destinations and events related to transport service providers.

If your order includes items that are not available (temporary unavailability and pre-orders), we will send you your order in separate parts. The available items are shipped to you first and the additional items then, in a second time, without any additional shipping costs. In the event of inability to send you these articles within the agreed deadlines, we will keep you informed.


How can I be sure that my order has been properly processed?

A confirmation e-mail with your order number and delivery address will automatically be sent to the e-mail address provided when you created your account, as soon as payment has been validated.


How can I track my order?

If your order is over 3 kg, it will automatically be sent to you by Colissimo.

A tracking number will automatically be sent to you by La Poste. This delivery information will also be available in your "My Account" customer area, "Orders" tab.

All your orders are archived in your customer area "My account", tab "Orders".


How do I get my invoice?

You will not receive any invoices. You can download it in your customer area "My account", tab "Orders".


Can I modify, cancel or return my order?

It is quite possible to modify or cancel your order until it has been validated.

Otherwise, you have the right to cancel your purchase up to fourteen (14) days after the date of delivery of the product, by sending an email to contact@jle.com, with notice of withdrawal to the site's customer service (registered letter with recorded delivery): John Libbey Eurotext - 30 rue Berthollet, 94110 Arcueil, France).

In the case of returns and refunds, we invite you to consult our General terms and conditions of sale in which you will have all the detailed information.


2/ Ebook orders


Buying and reading our ebook

Our ebooks are available in epub format. When you place your order, this epub is made available in your "My account" > "My books and chapters" area.

Before downloading, we advise you to download a reading application such as Thorium Reader, LIS-A (on appstore or playstore) or Aldiko (on appstore or playstore).

When downloading your ebook, you will be requested to enter a "passphrase": you just have to enter your login (common on the www.jle.com website and on www.librairiemedicale.com).

You can find your login at any time in the "My account" > "My personal information" section.


Protection of our ebooks

Our ebooks are protected by a Readium LCP DRM.

Digital Rights Management, commonly known as "DRM" is based on a digital locking device. The digital lock manages access to an ebook by encrypting it and controlling its use.

The Readium LCP solution is maintained and certified by EDRLab. It allows the resource to be encrypted using a private/public key system.

Unlike Adobe DRM, it is not necessary to have a user licence or identification from a third party (Adobe) to open and read a resource.


3/ How to order and read a chapter?


Buying and reading a chapter

Our chapters are available in a protected pdf format, it is not a traditional pdf, downloadable as is. It is necessary to use a reader such as Thorium Reader, LIS-A or Aldiko to read them.

When you validate your purchase, this file is made available in your "My account" > "My ebooks and chapters" space.

Before downloading, we advise you to download a reading application such as Thorium Reader, LIS-A (on appstore or playstore) or Aldiko (on appstore or playstore).


When downloading your ebook, you will be requested to enter a "passphrase": you just have to enter your login (common on the www.jle.com website and on www.librairiemedicale.com).

You can find your login at any time in the "My account" > "My personal information" section.


Protection of our chapters

Our chapters are protected by a Readium LCP DRM.

Digital Rights Management, commonly known as "DRM" is based on a digital locking device. The digital lock manages access to an ebook by encrypting it and controlling its use.

The Readium LCP solution is maintained and certified by EDRLab. It allows the resource to be encrypted using a private/public key system.

Unlike Adobe DRM, it is not necessary to have a user licence or identification from a third party (Adobe) to open and read a resource.


4/ How to manage my account?


You can access your personal account at any time to directly modify your personal data, track your orders and invoices, manage your newsletter subscriptions.


5/ How do you use my personal data?


Your personal data collected through a purchase or subscription on our jle.com is stored and processed for the purpose of managing and tracking your acquisitions and sending personalised offers, solely on our behalf and is under no circumstances forwarded to third party companies.

In accordance with Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties and the General Data Protection Regulation (GDPR) No. 2016/679 of 27 April 2016, you have the right to access, rectify, delete, recover your data, as well as the right to oppose any direct marketing campaign or profiling operation, under the conditions provided for by the GDPR.

You can exercise your rights with John Libbey Eurotext by e-mail or by post. Any request to exercise your rights must be accompanied by proof of identity and sent to webmaster@jle.com or by post.


6/ How to contact the John Libbey Eurotext teams?


Contact us:

  1. By phone: +33 (0) 1 46 73 06 60
  2. By mail: contact@jle.com
  3. Through our Contact us page