General terms and conditions of sale
These general terms and conditions of sale describe the terms and conditions of sale on the website www.librairiemedicale.com.
They apply exclusively between John Libbey Eurotext Plc, a company with a share capital of £50,000, registered in the Créteil Trade and Companies Register under number 328 195 904, with its registered office at 30 rue Berthollet, 94110 Arcueil, France, and all natural or legal persons making a purchase (book or chapter in "paper" or electronic format) via our websites www.jle.com or www.librairiemedicale.com.
The fact of placing an order implies the Customer's acceptance of these general terms and conditions of sale. These general terms and conditions of sale may be subject to change, the conditions applicable to the sale are those accepted by the Customer on the site at the time of placing the order.
The statements and/or opinions contained in the articles or other documents published/posted on this site are those of the individual authors and contributors. John Libbey Eurotext shall in no event be liable for any damage or injury to persons or property, whether resulting from product liability, negligence or otherwise, or from the use of the products, methods, instructions or ideas contained in the information accessible via this site.
In particular, John Libbey Eurotext shall not be liable for the accuracy of any information contained in articles or other documents published/displayed on this site and disclaims any liability for any error and/or omission and/or for any damage and/or injury to persons or property arising in the performance of any method, instruction or idea contained in such documents.
No statement or opinion contained in the articles or other documents published/posted on this website should be considered a diagnosis. The reading of these statements and/or opinions should not replace consultation with a doctor or any other specialist.
Due to the constant evolution of research, changes in government regulations and the ever-increasing flow of information on drug therapy and drug reactions, John Libbey Eurotext strongly recommends that the reader check any changes in diagnosis, dosage, indications and contraindications that may be mentioned in the articles or other documents. Any consultation of a third party site, which is not part of John Libbey Eurotext's web pages, accessible via a link on the John Libbey Eurotext site, is at the user's own risk. John Libbey Eurotext shall not be liable for the accuracy of any information contained on third party sites and disclaims any liability for any errors and/or omissions and/or damage and/or injury to persons or property arising from the implementation of any method, instruction or idea contained on such sites.
Personal information - Data protection
Why do we collect your data?
Your data are collected as part of your registration on the www.librairiemedicale.com website and as part of the purchase of a book or chapter. These data are processed electronically under the responsibility of John Libbey Eurotext, whose registered office is located at 30 rue Berthollet, 94110 Arcueil, France.
Data processing is used for management purposes, customer relationship management, and the sending of offers that can be personalised. Your data will be used for these purposes only and in the strictest confidentiality. Their use is based on your consent, which you can withdraw at any time.
Who is your data for?
Your data, stored in a secure computer file, is intended exclusively for John Libbey Eurotext and for service providers authorised to process your data solely on behalf of John Libbey Eurotext.
We do not share your personal data with third parties. We do not sell or rent your personal data.
How to access, correct or delete your personal data?
In accordance with Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties and the General Data Protection Regulation (GDPR) No. 2016/679 of 27 April 2016, you have the right to access, rectify, delete, recover your data, as well as the right to oppose any direct marketing campaign or profiling operation, under the conditions provided for by the GDPR.
You can exercise your rights with John Libbey Eurotext by e-mail or by post. Any request to exercise your rights must be accompanied by proof of identity and sent to firstname.lastname@example.org or by post.
At any time, you can manage your subscriptions to the services offered in the "My Account" section of our websites www.jle.com and www.librairiemedicale.com.
Retention of your data
We keep your data as long as we provide you with our services and products.
We will delete your data after two years, if your login details have not been used and if no subscriptions or orders for books, issues and journal articles are in progress.
Formation of the Contract
The purchase of any of the products or services offered on the site is made via a duly completed order form by which you select your products or services and complete the delivery and payment details. We recommend that you print this page for future reference.
The acceptance of your order will be materialized by a confirmation e-mail with an order reference number ("Confirmation E-mail"). Once your order has been accepted, you will no longer be able to modify or cancel it (subject to any right of withdrawal).
The prices of the products and services offered on the site will be those mentioned on the site on the date you place your order. Prices are subject to change at any time by the publisher, without notice, knowing that the items will be invoiced on the basis in effect at the time the order is placed.
Concerning books: all prices are indicated excluding postage, packaging and delivery costs and Value Added Tax included. Any other sales tax is indicated separately on the Site and/or on the confirmation e-mail.
Payment is made in accordance with the payment methods displayed on the payment page of the site and in euros (€).
Payment can be made
- By credit card (Credit Card, VISA, MasterCard, Maestro, e-credit card)
- directly on our site via our secure server
- through our customer service department: by phone: +33 (0) 1 46 73 06 60 or by fax: +33 (0) 1 40 84 09 99, completed on your order form
- By bank or postal cheque, made out in euros (€) and payable to John Libbey Eurotext: 30 rue Berthollet, Bâtiment A, 94110 Arcueil, France. Your order form must be attached to your payment.
- By administrative mandate: contact us for any request for a quote or pro-forma invoice
- By wire transfer: contact us for bank details
- By Paypal: in case of payment by Paypal, the conditions of use of Paypal are applied.
Purchases of paper books, e-books and chapters made on the website www.librairiemedicale.com are subject to an invoice available for download in your customer area.
Delivery - Shipping costs
Unless otherwise specified, delivery is made by La Poste to the address indicated at the time of ordering.
The ordered items remain the property of John Libbey Eurotext until they have been paid in full and handed over to the carrier.
Deliveries abroad are under the responsibility of the customer. It is his responsibility to obtain the necessary information from the local authorities concerned and to ensure compliance with the specific formalities relating to the importation of these items into the territory of destination. Any customs fees or local taxes are the responsibility of the customer (see article Prices).
Our prices are calculated ex warehouse. We take care of part of the costs of preparing, packing and shipping your package. We simply ask you for a flat-rate contribution to the delivery costs related to the delivery method and destination.
> Find out more about our shipping costs
The deadlines given to you are for information only and may vary according to destinations and events related to transport service providers.
If the items delivered to you do not include all the items you have ordered in any particular order or include incorrect items, you must notify us in writing as soon as possible. In any event, our liability is limited to the price of the undelivered items or the cost of replacing them.
General conditions for the sale of paper books
Availability of items
Our items are offered within the limits of available stocks.
Our database is regularly updated. Nevertheless, some items may have escaped our vigilance and may be temporarily or permanently unavailable.
If the product you order is not immediately available upon receipt of your order, we undertake to inform you immediately of the additional delivery time.
If we are unable to provide you with the item ordered due to a definitive break, we will immediately inform you, cancel your order and proceed with the refund.
Pre-ordered items: the official release date of the item is displayed on the product sheet on the website. The pre-order gives you the possibility to reserve the item and to dispose of it as soon as it is officially published. However, we reserve the right to change the delivery date. In this case, we undertake to keep you informed. You can cancel the order of the item in pre-order on simple request to our customer service. At your request, a refund can be made.
The order can be placed:
- directly on our website www.librairiemedicale.com
- by email: email@example.com
- by phone: +33 (0) 1 46 73 06 60
- by mail: John Libbey Eurotext - 30 rue Berthollet, Bâtiment A, 94110 Arcueil, France
The books are sold in accordance with the Lang Law of 10 August 1981, on the single price of the book.
For orders destined outside metropolitan France, customs duties or other local taxes (value added tax, customs tax, import duty) may be payable. These taxes are the responsibility of the customer and are his responsibility.
The www.librairiemedicale.com website is subject, for consumers, to the conditions of legal guarantees provided for in Articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code and Articles 1641 and 1648 of the Civil Code referred to in the box below and reproduced below. To enforce the legal guarantees, we invite you to contact the site's customer service department.
It is recalled that under the legal guarantee of conformity, our customer:
- has a period of two years from the delivery to take action against its seller ;
- may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code ;
- is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to 24 months from 18 March 2016, except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he may choose between cancelling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.
▪ Article L211-4 - Consumer Code
The seller is required to deliver a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for any non-conformity resulting from packaging, assembly instructions or installation where the costs have been borne by him under the contract or where they have been carried out under his responsibility.
▪ Article L211-5 - Consumer Code
To be in conformity with the contract, the good must:
- Be specific to the use usually expected of a similar asset and, if applicable:
- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model
- have the qualities that a buyer can legitimately expect in view of public statements made by the seller, producer or his representative, in particular in advertising or labelling
- Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
▪ Article L211-12 - Consumer Code
The action resulting from the lack of conformity shall be prescribed after two years from the date of delivery of the goods.
▪ Article 1641 - Civil code
The seller is bound by the warranty for hidden defects in the item sold that make it unfit for the use for which it is intended, or that reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them.
▪ Article 1648 paragraph 1 Civil code
The action resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect.
▪ Consumer Protection
If you are a consumer, these General Terms and Conditions of Sale do not affect any rights you may have under the law as a consumer and nothing in these General Terms and Conditions of Sale shall exclude or limit our liability under consumer protection legislation, our liability for fraud or death or personal injury caused by our negligence, or any other liability to the extent that we cannot legally exclude or limit it.
Unless otherwise specified in written form, the copyright and other intellectual property rights in all John Libbey Eurotext, Arnette, Doin and Pradel journals and book collections shall remain theirs. The rights granted are intended solely for the client's use and may not be assigned, transferred or granted without the prior written consent of John Libbey Eurotext Publishing. The client will not acquire any intellectual property rights on the journals and books.
No commercial reuse of articles obtained after payment or free of charge is allowed.
Right of withdrawal
Except in the cases referred to further below, consumers in the European Union (and in accordance with Articles L. 121-21 et seq. of the Consumer Code) have the right to cancel their purchase up to fourteen (14) days after the date of delivery of the product or the day on which the service was purchased by sending by e-mail to firstname.lastname@example.org a notice of withdrawal to the customer service of the site (or any other written means that we recommend you to send by registered letter with acknowledgement of receipt to John Libbey Eurotext - 30 rue Berthollet, 94110 Arcueil, France).
A sample withdrawal form is provided at the bottom of the page for your use.
This withdrawal right applies to all products and services offered by the site, with the exception of digital content that has not been recorded on a physical medium (e. g. e-books, chapters) once it has been viewed or downloaded.
You must return the goods within a reasonable time and in any event no later than 14 days after the date of notification of your withdrawal. We will then proceed with the refund within a reasonable time.
We invite you to contact our customer service (email@example.com) who will inform you of the process to be followed.
Claims and complaints
If you have any questions, comments or complaints about the General Terms and Conditions of Sale or your order, please contact our customer service by phone at +33 (0) 1 46 73 06 60 or by email: firstname.lastname@example.org
Sample withdrawal form
To the attention of [See the Contact page for details - Topic : Any other request]
I hereby notify you of my withdrawal from the contract for [CLEAR NULL MENTION: [sale of goods/provision of service] below.
Name of the consumer
Signature of the consumer
Applicable law - Dispute
This contract is subject to French law.
The language of this contract is the French language.
In the event of a dispute, the French courts shall have sole jurisdiction.